2015 Annual Report

Our retail network connects customers to convenience.

Customers tell us they want convenience and flexibility, and that’s our goal. We continually enhance our retail convenience network to make it easier to pack, ship and pick up packages, especially e-commerce shipments that are helping power our growth.

FedEx Delivery Manager^® is the key to the FedEx retail network. Customers can easily manage deliveries by re-routing packages to convenient and secure locations.

More than 8,800 staffed locations and about 41,000 self-serve locations reach businesses and households about the world. Because online shopping is booming, we’re expanding the number of locations where customers can have their packages held for pickup, which also cuts down on last-mile deliveries by FedEx Express and FedEx Ground.

The FedEx^® Pack Plus expanded line of custom packaging solutions and packing services at FedEx Office allows us to pack almost any item a customer may bring in.

FedEx SameDay^® City offers a FedEx branded experience for local pickup and delivery in 23 markets.

In FY15, we tested innovative FedEx Ship&Get^® self-serve lockers that enable customers to ship and pick up packages 24/7.